Happy Friday!
If you give a customer one option and they refuse, then you've lost the sale. Give them multiple service levels to choose from (although you probably shouldn't hug them).
Multiple service levels give you a lot more to discuss with a customer than a simple 'yes' or 'no'. It also can make the customer feel they are getting an offer customized to their particular needs, instead of a one-size-fits-all solution!
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